Consultor Assistente de Customer Experience - Foco em Engenharia (35907-36545)

Manage and respond to complaints on high-visibility public platforms, acting as the technical voice of the brand. Collaborate with the legal team on judicial cases and consumer defense demands. Take control of urgent cases impacting brand image, making quick and assertive decisions. Analyze complex complaints to diagnose root causes and propose effective solutions.

Technical degree in Automotive Mechanics/Electricity and a Bachelor's degree in Mechanical Engineering, Mechatronics, Electrical Engineering, or related fields. Previous experience in automotive after-sales, high-level technical support, or similar roles. Solid experience with automotive products and mechanical/electrical diagnostics.

The company offers a comprehensive benefits package including medical and dental assistance, profit-sharing, private pension plan, and various allowances. The work model is hybrid, requiring three days in the office.