Analista de Service Desk Bilíngue - Espanhol
SONDAWhat You'll Do
Provide first-level technical support to users in Spanish. Identify, log, classify, and track IT incidents and service requests. Offer technical guidance to users and assist in resolving microcomputer issues. Follow established procedures for diagnosing and correcting failures, ensuring clear records in ticket management tools.
What We're Looking For
High school diploma required. Fluent Spanish, capable of conducting technical support entirely in the language. Practical knowledge of microcomputing, demonstrated through experience or coursework. Basic understanding of IT systems and user support.
What We Offer
100% remote work with a schedule from 19:00 to 06:00 (12x36). Opportunities for personal and professional development through SONDA Academy and a collaborative work environment.
Key Skills & Technologies
Additional Information
Experience Level
Entry Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
Hybrid