Customer Support Specialist

Support customers through Intercom, email, and Zoom, providing clear, professional, and timely communication. Investigate product issues and troubleshoot whether a problem is related to customer settings, workflow configuration, product behavior, integrations, or external systems. Build, configure, and troubleshoot customer automations using Zapier and the client's internal workflow builder. Help customers understand campaigns, sequences, automations, messaging workflows, AI-agent setup, and product best practices.

Experience in SaaS support, technical support, implementation, onboarding, customer operations, or another product-focused customer-facing environment. Excellent written and spoken English. Strong customer-service instincts combined with technical curiosity and independent problem-solving ability. Experience with Zapier, Make, automation tools, CRMs, Intercom, HubSpot, workflow builders, or similar platforms is a strong advantage.

Performance reviews and opportunities for compensation growth based on consistent goal achievement. A direct contractor relationship with the client. Product onboarding, hands-on training, and exposure to a modern SaaS and automation environment. A genuine growth path into Customer Success, Product, Product Marketing, and related roles for high performers.