Customer Success Manager (Greater China)
XenditCore Responsibilities
Own a portfolio of Chinese-speaking accounts, supporting adoption, retention, and day-to-day account health. Build an understanding of clients' business models and payment flows to identify improvement opportunities. Support expansion opportunities in partnership with Account Management and Sales. Act as a day-to-day point of contact for client stakeholders on product usage and issue resolution.
Requirements
3–5 years of experience in Customer Success, Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments. Familiarity with payments and alternative payment methods across Southeast Asia. Excellent communication skills in English and Mandarin to support Greater China clients.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote