Supervisor de Operaciones (Call Center)
AXACore Responsibilities
Lead and coordinate a call center team to meet established KPIs, monitoring service levels and call times. Optimize operational procedures and manage relationships with internal and external clients to improve customer experience.
Requirements
Requires a bachelor's degree in economic-administrative fields and at least 2 years of experience leading call center or customer service teams. Intermediate English proficiency and strong leadership skills are essential.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Spanish
Work Mode
On-site