Customer Care Professional with advanced French & English skills - Commercial Back Ofiice
American ExpressCore Responsibilities
The primary goal is to provide exceptional Relationship Care on every interaction to drive brand loyalty by promptly and accurately responding to customer inquiries. Responsibilities include evaluating account information, recommending tailored solutions, and reinforcing membership benefits with relevant offers.
Requirements
Candidates must be fluent in advanced written and spoken French and English, and available to work Monday through Friday between 8 AM and 2 PM, with flexibility for occasional holidays or weekends. Required attributes include demonstrated resiliency in a fast-paced, metric-driven environment, strong customer service experience, and exceptional listening and problem-solving skills.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
Hybrid