Client Support Representative

Conduct scheduled outbound calls to customers in a professional and service-oriented manner. Handle complex customer interactions with clarity and empathy, resolving issues efficiently while adhering to established procedures. Provide operational feedback to improve call efficiency and participate in Quality Monitoring programs.

Excellent written and verbal communication skills in English. Proven experience handling customer interactions over the phone, particularly in complex scenarios. High school diploma required; college degree or vocational certification is a plus.