Pessoa Supervisora de Atendimento | Solucione Vip

Manage performance indicators to ensure efficiency and quality in customer service. Monitor team performance, provide continuous feedback, and support the development of operators. Plan, track, and control the activities of the customer service team while resolving conflicts and maintaining a productive environment.

Bachelor's degree completed or in progress. Practical knowledge of MS Office. Experience in managing customer service/support teams. Familiarity with customer service metrics such as TMA, NPS, FCR, and abandonment rate. Strong organizational, planning, and time management skills.

The company offers a range of benefits including meal and food vouchers, health and dental insurance, childcare assistance, life insurance, and wellness programs. Additional perks include a corporate van, recreational spaces, and support for extended maternity and paternity leave.