Analista Suporte Pl

Provide N2 support both remotely and on-site for hardware, notebooks, desktops, peripherals, and corporate software. Manage the lifecycle of tickets via ITSM tools, chat, and Microsoft Teams, ensuring SLA compliance. Administer user accounts, permissions, and access in Active Directory, and conduct preventive and corrective visits to operational bases.

Bachelor's degree completed or in progress in IT, Computer Networks, Information Systems, or related fields. Solid experience in corporate technical support (remote and on-site). Proficiency in Windows operating systems, Microsoft 365, and ITSM tools.

The position is on-site in Rio de Janeiro/RJ, with a commercial schedule. The company offers a positive impact on both business and employee lives, emphasizing growth, innovation, and collaboration.