Account Support Global Leader - Associate Director - EY Global Delivery Services

Own operational performance across all GDS locations, focusing on productivity, utilization, cost, quality, and efficiency. Lead governance forums and serve as the primary escalation point for significant service, operational, or stakeholder issues. Identify process improvement and transformation opportunities using operational data and frontline insight.

Significant leadership experience within Finance or professional services environments, leading large, geographically dispersed teams. Proven track record delivering operational excellence and service delivery excellence across multi-location shared services. Strong financial and operational management capabilities, including productivity, cost, and workforce planning.