Indigo Hardware

Deliver end-to-end technical support using remote diagnostic tools. Conduct detailed remote Root Cause Analysis to identify recurring patterns and drive continuous product and process improvement. Lead strategic engagements with customers remotely to understand pain points and define success metrics.

Minimum 3 years in customer-facing technical support (remote or onsite). High School Diploma or equivalent; preferred College Degree in a technical field. Familiarity with remote diagnostic tools and case management platforms (e.g., ServiceNow).