Alpaca

Trading Operations Associate - EU

Alpaca

What You'll Do

Deliver high-quality support to enterprise-level clients through various channels (phone, email, chat). Investigate and resolve issues related to account management, order entry, processing, execution, FIX sessions, and OMS functionality. Monitor client accounts and trading activity for anomalies, providing timely alerts and support as necessary. Work closely with trading desks, operation, IT, and compliance teams to address and resolve client issues efficiently.

What We're Looking For

Bachelor’s degree in Finance, Business Administration, Economics, or a related field. At least 2-3 years of experience in brokerage operations, trading, or a related field. Proven experience in customer support, relationship management, and trading services. Must either possess FINRA series 7, 63 or local equivalent with a willingness to obtain in the first 6 months.

What We Offer

Competitive Salary & Stock Options. Health Benefits. New Hire Home-Office Setup: One-time USD $500. Monthly Stipend: USD $150 per month via a Brex Card.

Additional Information

Experience Level

Mid-Level

Employment Type

permanent

Work Mode

Remote