Core Responsibilities

This role is fundamental to defining how Checkr scales and manages its human and digital workforce by designing and implementing systems supporting both human agents and digital workers. Key duties include leading user access management for FTE and BPO users, managing end-to-end credentialing workflows, and acting as the primary contact for access requests via Jira.

Requirements

Candidates need 2 to 4 years of experience in Operations, IT support, or Customer Experience (CX) tool environments, with familiarity in SaaS administration concepts, especially role management and access control. Practical knowledge of SSO and identity platforms like Okta, along with experience securely handling PII, is required, as is sufficient English proficiency for global collaboration.

Additional Information

Experience Level

2-5

Job Language

English

Work Mode

Hybrid