What You'll Do
Manage and evolve ITSM processes (incidents, requests, changes, problems, and service levels) ensuring adherence to best practices. Conduct governance of service deliveries, ensuring quality, performance, and compliance with SLAs. Identify and implement continuous improvements aimed at operational efficiency. Develop analyses and reports using tools like Power BI and automate processes with Power Apps and Power Automate.
What We're Looking For
Bachelor's degree in related fields such as Technology or Business. Experience with IT Service Management (ITSM) governance. Advanced knowledge of ITIL. Experience with process improvement and operational efficiency. Familiarity with Power BI, Power Apps, and Power Automate.
What We Offer
The company offers 100% subsidized medical assistance for employees and dependents, dental assistance, meal or food vouchers without deductions, life insurance, private pension, and options for stock purchase at a discount. Additional benefits include extended maternity and paternity leave, language school partnerships, and a performance-based bonus.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Remote