Head of Antifraud & Disputes Operations
Plata CardCore Responsibilities
Lead the daily performance of the Antifraud & Disputes operation, ensuring timely and accurate case handling. Oversee fraud investigations and disputes resolution, ensuring proper documentation and compliance with internal procedures. Monitor operational KPIs such as fraud losses, turnaround times, and quality. Analyze fraud and dispute trends to identify root causes and opportunities for prevention.
Requirements
6+ years of experience in fraud operations, fraud investigations, or risk operations, preferably in fintech or banking. 3+ years of leadership experience managing teams and operational performance. Strong knowledge of fraud investigation and prevention controls. Proven experience managing KPIs such as SLA and productivity.
Key Skills & Technologies
Additional Information
Experience Level
Executive
Job Language
English
Employment Type
Full-time
Work Mode
Remote