Analista Informações Gerenciais SR - Jornada do Cliente e Prevenção à Fraude

Orchestrate the evolution of security journeys and processes, mapping critical journeys impacted by anti-fraud controls. Monitor and measure the impact of anti-fraud controls on customer experience, tracking indicators of false positives and customer satisfaction. Build analyses and executive indicators to support executive decision-making, developing metrics associated with anti-fraud strategies.

Experience in Fraud Prevention, Security, Customer Journey, or Customer Experience. Background in analyzing, mapping, and improving journeys in digital products, customer service channels, or e-commerce. Experience in building and analyzing indicators to support data-driven decision-making.

Hybrid work model with 3 days in the office. Offers health and dental insurance, life insurance, wellness programs, and educational partnerships.