Director/a (Estado de México, Atizapán de Zaragoza)
BBVAWhat You'll Do
Supervise and ensure the execution of operational processes in the area. Participate in identifying relevant trends and formulating departmental strategy. Coordinate operations and ensure compliance with agreed service levels (SLA) and defined KPIs. Facilitate daily issue resolution and lead, train, and motivate the team.
What We're Looking For
Experience in operational management and strategy formulation. Strong leadership skills with a focus on team motivation and training. Ability to analyze trends and ensure compliance with service levels and KPIs.
Key Skills & Technologies
Additional Information
Experience Level
Executive
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site