Grupo QuintoAndar | Analista de ReclameAqui
QuintoAndarCore Responsibilities
Manage and resolve critical customer complaints across Reclame Aqui, Procon, and Consumidor.gov while maintaining the brand's reputation. Analyze root causes of issues to propose daily improvements and manage the case backlog efficiently.
Requirements
Requires deep knowledge of the Reclame Aqui portal and experience with multichannel customer service, specifically phone support. A degree (completed or in progress) and availability to work from Monday to Saturday are required.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Portuguese
Work Mode
Hybrid