Junior L1 Genesys Support Engineer
MiratechCore Responsibilities
Receiving and processing requests per alerts and calls within the defined SLA. Clarifying incoming requests with customers, creating tickets, and routing them to L2 Engineers. Timely reaction to call alerts and following support procedures. Implementing fixes of L1/L2 level according to pre-defined procedures.
Requirements
Experience in Technical Support. Understanding of SLA principles with the ability to work within SLA requirements. Native-level Spanish proficiency and Upper-Intermediate (B2) or higher English proficiency.
Additional Information
Experience Level
Junior
Employment Type
permanent
Work Mode
Remote