Senior Tier 1 Engineer

Deliver consistent front-line intake, validation, initial diagnosis, service restoration and customer communication. Act as the senior operational and technical escalation point for Tier 1 Engineers, providing timely direction on complex diagnosis and restoration. Maintain active ownership of tickets and service requests from intake through closure, ensuring accurate prioritization and timely updates.

5+ years of experience in a technical support role, preferably in telecommunications or IT. Strong knowledge of incident management processes and ITSM tools. Proven ability to troubleshoot complex technical issues and provide effective solutions.