Referente de Operaciones

Manage the team and operations by distributing pending tasks among operators and ensuring completion. Respond to complex customer inquiries and manage beneficiary requests during high call volumes. Monitor service quality and develop procedures to enhance service delivery.

Minimum of 1 year of experience in a similar role. Bilingual proficiency in English (mandatory) and desirable knowledge of Portuguese. Must have good quality metrics and attendance records over the past 12 months.