Associate Manager, Customer Success - LATAM
QualtricsCore Responsibilities
Grow and lead a team of Technical Success Managers to deliver high-touch technical support and technology configuration services. Help to hire, onboard, train, and retain top talent. Manage team capacity, forecasting, financial performance, and resource allocation. Build and manage relationships with senior executives at customer organizations to drive program governance and generate program success stories.
Requirements
8+ years of professional experience in strategy, consulting, operations, product management, or an equivalent field. 3-5 years of people leadership and direct client management experience, including experience working with clients in the LATAM space. Bachelor's or advanced degree with a concentration in science, technology, business, or a related field.
Additional Information
Experience Level
Lead / Principal
Employment Type
permanent
Work Mode
Remote