Analista Suporte Pleno

Provide on-site technical support to users, addressing Level 2 (N2) service requests and ensuring SLA compliance. Perform troubleshooting for hardware, software, and connectivity issues, and execute installations and configurations of IT equipment. Maintain and update IT asset inventory, and support corporate events and video conferencing infrastructure.

Bachelor's degree in Information Technology, Computer Science, or related fields. Experience in on-site technical support and handling Level 2 service requests. Proficiency in troubleshooting hardware, software, networks, and Active Directory.

The company offers a positive work environment focused on collaboration and innovation. Employees can expect professional growth opportunities and a commitment to creating a positive impact in their lives.