Customer Service Agent (Non-Voice): Portuguese
BrickBrandsCore Responsibilities
The agent will serve as the primary communication channel between brands and customers across digital platforms, managing high volumes of comments and reviews, including negative feedback, while protecting the brand's voice and reputation. Key duties involve actively monitoring and engaging on various platforms, responding via public channels, chat, email, and direct messages, and moderating content according to brand guidelines.
Requirements
Candidates must possess a High School Diploma or equivalent and have at least two years of experience in social care, community management, CX support, or digital customer service, alongside fluent written and oral English skills. Essential qualifications include having a personal PC/laptop with a webcam, a stable home internet connection, and the ability to remain calm and organized under pressure while working rotating 8-hour shifts.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote