Assistente de Atendimento ao Consumidor (B2C)

Provide consumer support through social media and digital channels, managing comments, direct messages, and public or private interactions. Ensure consumer complaints are handled according to established guidelines and response times. Utilize social media management tools to track interactions and maintain consumer history.

Experience in consumer support via social media or digital channels is preferred. Ongoing or completed degree in administration or related fields. Intermediate knowledge of Office Suite and familiarity with social media tools is desirable.

The position offers a collaborative work environment and emphasizes the importance of employee well-being. There is a focus on digital transformation and innovation within the company.