Support Engagement Lead

Own and assume ultimate responsibility over your named customer’s technical needs and inquiries around platform integration, performance, and troubleshooting. Serve as the main point of technical support interaction for a designated group of named customers and act as their technical advocate. Partner with Customer Success and Recurring Services teams to ensure excellent customer experience and internal alignment.

Bachelor’s Degree from a 4-year college or university or similar experience-based proficiency level. 3+ years of client-facing experience working in a SaaS company with 2+ years in Technical Support and at least 1 year of account management experience. Strong analytical skills regarding technical issues and experience handling time-sensitive customer issues.

Braze offers competitive compensation that may include equity, flexible paid time off, and comprehensive benefit plans covering medical, dental, vision, life, and disability. Professional development is supported by formal career pathing and learning platforms.