Floor Support Specialist
SutherlandWhat You'll Do
Provide real-time guidance to agents during live interactions or case handling. Support agents with process questions, system navigation, escalation paths, and customer communication. Identify cases requiring escalation to Supervisors and maintain tracking of recurring support themes.
What We're Looking For
High school degree or equivalent required. 2+ years of experience in contact center operations or related roles. Strong knowledge of contact center processes and escalation procedures.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
On-site