Customer Success Director (Tech Touch) (Hybrid)

Manage a team of Customer Success Managers to build effective relationships with customers and maximize customer lifetime value. Monitor performance statistics and develop corrective action plans as needed. Ensure the Customer Success teams deliver exceptional customer experiences and adhere to the prescribed customer journey. Conduct business reviews and report key outcomes to senior management.

Proven experience in customer success or account management roles. Strong leadership skills with a focus on team development and performance management. Excellent communication and relationship-building skills with executive-level customers. Ability to analyze data and develop improvement plans for customer health.

The position is hybrid, allowing for a mix of remote and in-office work. Candidates are expected to submit their resumes in English. The company promotes a culture of continuous learning and collaboration.