Seasonal Gaming Digital Agents (Contract)

Answer general product and service questions from consumers via all contact channels. Provide technical assistance to users experiencing problems with their connectivity. Troubleshoot escalated hardware and/or software technical problems. Moderate the client’s Tech Support Forums and document technical issues clearly.

High School Diploma or Minimum 3 CXC passes or equivalent qualification. 3 months minimum experience in customer service, preferably in a call center environment. Familiarity with gaming brands, characters, consoles, platforms, and/or games is preferred.