Virtual Customer Service Representative / Remote
Whizz EducationCore Responsibilities
This role involves remotely assisting customers via live video connection at company locations, guiding them, answering questions, and resolving service requests to ensure high-quality service delivery. Responsibilities include helping new customers select products and services, assisting existing customers with account issues, and coordinating service follow-ups with operations.
Requirements
Candidates must be native or fluent in Spanish and fluent in English (C1-C2 level), possessing at least two years of experience in customer support, sales, or call center roles. Essential requirements include comfort working on camera for live video assistance, proficiency with CRM tools, and maintaining a fast-paced, organized work environment.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote