Billing Support Specialist (Hybrid)
OpenTableCore Responsibilities
Manage a busy queue of inbound billing inquiries via phone, email, and chat. Act as the front-line problem solver for billing disputes and use professional empathy to navigate financial friction. Execute outreach strategies for past-due accounts and negotiate creative payment arrangements to support restaurant longevity.
Requirements
2+ years of experience in a high-volume customer support or contact center environment. Exceptional communication skills with the ability to explain complex financial concepts in simple language. High level of comfort handling sensitive financial data with integrity and flexibility to work assigned shifts.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Hybrid