Shared Services Senior Implementation Consultant
GallagherCore Responsibilities
Design and implement a Global Shared Services Hub to drive operational scalability and standardized service delivery. Collaborate with senior leadership to build service models, optimize workflows, and implement technology-enabled solutions like AI chatbots.
Requirements
Requires over 6 years of experience in management consulting or shared services transformation, specifically with GBS or contact centers. Must possess strong project management skills and proficiency in designing Tier 0, 1, and 2 support models.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
On-site