Supervisor Service Center HotelDO - Glozablizadores Sabre, Amadeus necesario

Lead a team of 10-15 people in the Service Center, focusing on customer service and post-sales operations. Design action plans to improve key KPIs such as CSAT, FCR, and AHT. Analyze data to make informed decisions and motivate team members through direct feedback and talent development.

Bachelor's degree in Tourism, Administration, or a related field. Proven experience leading call center teams is essential. Must have knowledge of global distribution systems (GDS) like Sabre and Amadeus, along with intermediate to advanced Excel skills and data analysis tools.

High-impact project in a leading travel tech company in LATAM, part of Prosus. Offers autonomy to propose and implement improvements, continuous training, exclusive discounts on flights, hotels, and packages, major medical expense insurance, extended parental leave, and a day off on your birthday.