What You'll Do
Deliver IT support across the globe via our ticketing system, focusing on issues in the LATAM region. Provide first-line support to troubleshoot IT-related issues through video calls or Slack chat. Manage onboarding and offboarding of employee accounts and technology, including account lifecycles. Audit and maintain IT policies, procedures, and documentation to support the organization.
What We're Looking For
3+ years of experience in IT support. Excellent knowledge of general ticketing systems and basic IT troubleshooting steps. Extensive knowledge of Mac and macOS, with Windows knowledge as a plus. Hands-on experience with MDM software, Google Workspace, and asset management.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
On-site