Partner & Customer Experience Sr Analyst (PX/CX)
Delivery HeroCore Responsibilities
The role serves as a strategic link to ensure an excellent experience for partners and users in Chile by adapting regional directives to the local context. Key challenges include stakeholder management, monitoring satisfaction metrics like NPS and CSAT, and leading continuous improvement in regulatory case management.
Requirements
Candidates must have at least 3 years of experience in customer experience, operations, or continuous improvement roles, possessing strong analytical skills for managing satisfaction metrics and data tools. Essential abilities include cross-functional influence, process focus (Customer Journey design), and excellent verbal and written communication in neutral Spanish.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Spanish
Work Mode
On-site