Especialista de Client Success SMB - Retenção

Handle reactive client requests for SMB clients promptly and within SLA deadlines. Directly manage critical retention cases by investigating cancellation requests and proposing value-driven alternatives. Negotiate renewals and contractual terms using clear arguments and product engagement data.

Bachelor's degree required. Previous experience in direct customer negotiation, retention, or high-complexity service. Familiarity with retention metrics and SLA-based service. Intermediate English proficiency for internal communications.

Flexible work environment with hybrid and remote options available. Comprehensive health and dental plans, along with a wellness program that includes access to fitness facilities and mental health resources. Paid parental leave and generous vacation policy.