Technical Support Associate 2 - Mexicali
IntuitiveWhat You'll Do
Handle inbound Field Service technical support calls and resolve issues using documented knowledge base articles. Accurately document troubleshooting and resolutions within the CRM system. Perform da Vinci system log reviews and escalate any unclear issues to a Technical Support Engineer.
What We're Looking For
Bachelor's degree required. Experience in technical support or a regulated call center environment. Fluent in Spanish and English with excellent communication and customer service skills.
What We Offer
Office-based work in a call center environment with a flexible work schedule. Ad-hoc projects may be assigned by management.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
On-site