Complaint Processing Analyst I

Handle inbound and outbound contacts from patients, caregivers, HCPs, and pharmacies through phone and other channels. Accurately identify product complaints and follow the appropriate intake and reporting process. Collect required details for product complaints and create/update complaint records in designated systems. Perform follow-up calls to obtain missing information and provide status updates to callers.

Bachelor’s Degree required, preferably in life sciences, pharmacy, nursing, or other scientific background. Previous experience in a Contact Center, customer service, healthcare support, pharmacovigilance, or quality complaints environment preferred. Strong verbal and written communication skills with advanced English level (B2+/C1) and local language proficiency.

The company offers comprehensive medical and dental insurance, additional vacation days beyond legal requirements, a flexible hybrid work model, life insurance, and an Employee Assistance Program. Employees can also benefit from on-site health services, community engagement opportunities, and special leave benefits.