What You'll Do
Provide first-level technical support to users, addressing inquiries and incidents through various support channels. Diagnose and resolve issues related to operating systems, applications, hardware, and connectivity. Manage user requests and access to different applications, and maintain users informed about the status of their requests.
What We're Looking For
Technical high school diploma in IT or similar, or more than 50% of a tertiary degree in Information Technology completed. Knowledge of Microsoft Windows administration and configuration, Microsoft Office tools, basic networking, and PC assembly and repair. Experience with ticket management tools or call centers is valued.
What We Offer
SONDA offers a continuous learning platform through SONDA Academy to enhance your professional development. The SONDA Wellness program supports a balance between personal and professional life, promoting initiatives focused on physical, mental, and social health.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site