Practicante de Ingeniería Industrial - Operaciones y Customer Support

Monitor service indicators of the Contact Center, identifying deviations in response times and SLA compliance. Consolidate quality audit results and identify process improvement opportunities. Support database validation and operational management of the Contact Center. Analyze contact types to identify root causes and optimize processes.

Student in the final semesters of Industrial Engineering or related fields, authorized by their university for professional practice. Intermediate-advanced knowledge of Excel or Google Sheets, especially in pivot tables and data management. Desirable knowledge in data visualization tools like Tableau and SQL.

Internship with monthly support according to the agreement with the university. Flexible hours and hybrid work model. Direct support from the Customer Support team and the opportunity to develop a personal project with real impact.