Bilingual PT Quality Analyst Customer Service (Portuguese/Spanish)
LLAMAPIXEL GAMING S.A.C.Core Responsibilities
The role involves monitoring and evaluating customer interactions via chat and email in Spanish and Portuguese, providing constructive coaching feedback to agents, and conducting calibration sessions to align scoring standards across teams. Key tasks include preparing quality performance reports detailing trends and root causes, and collaborating on the review and maintenance of quality scorecards and methodologies.
Requirements
Candidates must be native Spanish speakers with advanced/fluent Portuguese skills, possessing over 2 years of Quality Assurance experience in contact centers focusing on chat and email channels. Essential qualifications include strong analytical and documentation abilities, experience with QA scorecards, calibration routines, and dispute management.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site