Core Responsibilities

The primary role involves ensuring operational excellence by handling customer inquiries via written channels such as chat and email, providing support regarding accounts, payments, and promotions. Responsibilities also include clearly registering each case in support tools and escalating cases as required while maintaining clear and cordial communication.

Requirements

Candidates must have technical or university studies (in progress, incomplete, or completed) and a minimum of 6 months of experience in customer service through digital channels or a Call Center. Excellent writing, spelling, attention to detail, and proficiency with computer tools are essential.

Additional Information

Experience Level

0-2

Job Language

Spanish

Work Mode

On-site