Customer Experience Associate III
ConduentCore Responsibilities
The associate assesses customer calls to determine immediate service, transfer, or follow-up needs, while performing routine call center activities using standard scripts and guidelines to meet SLAs. Responsibilities include providing specialized information, communicating empathetically, gathering data for database updates, escalating complex issues, explaining company policies, and ensuring end-to-end resolution of customer issues.
Requirements
This role requires expanding skills within an analytical or operational process, maintaining necessary licenses or certifications, and applying experience to complete assigned work under limited supervision. Candidates must possess the ability to problem-solve independently and evaluate solutions to achieve the best outcome for clients and end-users.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site