Product Specialist – Customer Success / Support (Hybrid)
SimplePracticeCustomer Success & SupportCiudad de MéxicoMexicoHybridJuniorFull-TimeMar 7, 2026MXN20,158.33-25,198.5 / month
Core Responsibilities
The specialist will serve as the front line of communication, handling inbound customer inquiries via phone, chat, and email, while striving to meet strict response time goals. Key duties include investigating complex questions, triaging issues, conducting live onboarding calls, and escalating product problems to specialized teams.
Requirements
Candidates must possess 1-2 years of experience in customer support or service, along with a bachelor's degree, and demonstrate the ability to self-manage goals and prioritize tasks efficiently. Comfort with ambiguity and proficiency in managing multiple computer-based tools simultaneously are also required.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
Hybrid