Complaint Processing Analyst I

Handle inbound and outbound contacts from patients, caregivers, HCPs, and pharmacies through phone and other channels. Accurately identify product complaints and adverse events, following the appropriate intake and reporting process. Collect required details for product complaints and create/update complaint records in designated systems. Perform follow-up calls to obtain missing information and provide status updates to callers.

Bachelor’s Degree required, preferably in life sciences, pharmacy, nursing, or other scientific background. Previous experience in a Contact Center, customer service, healthcare support, pharmacovigilance, or quality complaints environment preferred. Advanced English level (B2+/C1) and local language proficiency, both written and spoken.

The company offers comprehensive medical and dental insurance, additional vacation days beyond legal requirements, and a flexible hybrid work model allowing work from home two days a week. Employees also benefit from life insurance, an Employee Assistance Program, on-site health services, and a paid volunteer day.