Client Success Manager - Managed Services

Develop and maintain strong client relationships, advocating for client satisfaction, service value, retention, and account growth. Manage client contracts, service agreements, SLAs, service utilization, and billing accuracy, proactively identifying and mitigating risks of contractual or service-level breaches. Oversee multiple concurrent client and internal initiatives, maintaining status updates, risk and issue logs, and proactive communication with clients and stakeholders.

8+ years of experience in Client Success, Service Management, or a related role. Experience supporting enterprise clients in an Application Managed Services (AMS) environment. Familiarity with client contracts, contract structures, service agreements, and client renewal processes.

Health and Life Insurance, Accenture days, 3 additional vacation days, on-site doctor, birthday leave, internet reimbursement.