Customer Happiness Team Lead
The Hero CompanyCore Responsibilities
The Team Lead supports the Manager by overseeing daily operations, maintaining consistent workflows, monitoring performance metrics, and ensuring established procedures are followed. This includes handling customer escalations, tracking KPIs, participating in QA calibrations, and mentoring new hires.
Requirements
A High School diploma or equivalent is required, though coursework in business, operations, or customer service is preferred. Candidates need over 3 years of experience in a call center or customer support environment, with previous mentoring experience strongly preferred.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote