Customer Operations Lead
MatificCore Responsibilities
This individual contributor role focuses on leading delivery operations to ensure implementation and localization work reliably moves to live production, while also owning customer operations infrastructure to streamline processes for customer-facing teams.
Requirements
Candidates need over 3 years in a relevant operational role, including experience coordinating resources and managing complex project deliveries with multiple moving parts. Familiarity with enterprise ticketing/CRM platforms like Zendesk and workflow tools like Jira is highly desired.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Hybrid