What You'll Do
Develop and maintain a book of indicators, reports, and management reports. Handle satisfaction surveys via URA and ServiceNow. Support management and quality areas by contributing to process improvement initiatives. Monitor and manage tickets, backlogs, and SLA compliance.
What We're Looking For
Bachelor's degree completed or in progress. Fluent in Spanish with professional communication skills. Proficient in Microsoft Office and Google Workspace tools. Strong organizational skills and attention to detail.
What We Offer
Flexible work arrangements promoting a balance between personal and professional life. Opportunities for professional development and continuous skill evolution. A collaborative, diverse, and innovative environment that encourages teamwork.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Remote