What You'll Do
Troubleshoots and corrects daily disruptions to productivity. Manages staff operations and administration for the GBS program, optimizing shift schedules according to GBS requirements and Affiliate needs. Compiles, monitors and reports KPIs, focusing on continuous improvements and coordinating with Affiliate managers to correct performance deviations.
What We're Looking For
Minimum university Bachelor degree; science, technical or business administration degrees preferred. A minimum of 3 years’ work experience supervising staff and managing a team of over 20 people, especially in a GBS environment. Proficiency in MS Office tools and at least one other business operations software system.
What We Offer
Salary to be agreed in COP. Contract with GBS for an indefinite term.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
On-site